Tuesday, April 7, 2009

Pfrustrating Pfreakin' Pfaucets...

So, I have this kitchen faucet, by Price-Pfister. It began to drip, so I figured I'd run out to my local big-box "Home Improvement Center" and get the parts to fix it.
Not so fast.
These days, with every little thing being replaced by "NEW!! IMPROVED!!" versions, parts for items a couple of years old aren't always that easy to find. So, on to the second big-box "Home Improvement Center." I actually found a part, but by a maker of replacement parts, not Price-Pfister (now owned by Black and Decker, by the way). Took the handle off the faucet (pfaucet?). OK, now to remove the cartridge. Usually, this is done by unscrewing a cap that either holds the cartridge in, or is part of the cartridge. Well, off comes the cap. Top of valve stem is still in the fixture, so I pull it out (yes, I turned the water off first). The top of it comes out, leaving the bottom of the valve cartridge still in the fixture. It seems the way this particular valve is made involves several parts, and they are held together by the top of the stem, which is a snap-fit onto the bottom part. Trouble is, the friction holding the bottom into the fixture is more than enough to prevent it from being removed by pulling on the top. Pulling the top of the stem disassembles the valve, leaving the bottom part in the fixture. There are about three other tiny little bits floating around between them, one of which, at least, could have been made as part of the top piece, but wait, there's more! There's no way to remove the bottom piece without destroying it. Nice work. Well, I remove the bit from the fixture, destroying it as I do, and put in the new valve. unfortunately, the handle now doesn't come back to the correct position when the valve is shut off. It's just a bit shy. Or, moving it over a bit, it's a bit far. I think, maybe the valve is not in quite right. Lotsa luck, in order to change it, I have to destroy the bottom bit... remember that? Well, I do just that, and I replace both the hot and cold stems. Three valves bought to replace two. Guess what? Neither valve handle lines up correctly, and now the damn faucet drips way worse than before. Now, I've fixed a few faucets in my time, and never, I mean never have I had problems like this.
What's the deal, does no U.S.-based manufacturer see fit to make a decent product anymore? This is not the only product I've seen that's been a disappointment, but it's the straw that's making this camel's chiroprator bills go a little over the limit today. Remember when there were these companies in Detroit, Michingan, who used to make cars? It seems they got so carried away with making money that they forgot how to make cars, and manufacturers from Japan, Korea, Germany and Sweden started to take away their market share. The first thing they tried was to buy some of the competition, or make deals with them. So now, Detroit bought the Swedish car makers. Buying the Japanese didn't work out, though, because at least one of them got to be as big as any of the Detroit companies. Eventually, as we know, Detroit and it car makers fell on very hard times. They may or may not be around this time next year, but they should still serve as a warning to other companies in this country.
People don't care how much money you make when they're buying your products. What they care about is whether they're getting a product that's worth all the effort they put out to get the money they're turning over. Lately, the crap that U.S. manufacturers have been turning out hasn't been worth the effort. In fact, it seems that every new thing put out by a manufacturer here these days has been no more than a better effort to express contempt for the poor dope who's expected to buy the thing. Of course, while we're talking about contempt, we may as well mention the treatment these same companies dish out to people unfortunate enough to work for them. It seems these employees (who are also, incidentally, buyers of those products) cost too much to maintain. Not enough money going to stockholders after the managers skim off their "share." Of course, decreasing the payouts also increases the managers' "share," so there still isn't enough going to the stockholders. But, hey, if we can't pay the price for that kind of talent, we'd have to hire people who might, I don't know, try to run the business for the benefit of the stockholders (who, in many cases are those same employees and customers, because their pension funds or 401(k) accounts hold company stock), rather than treating the companies as their personal piggy banks (and I do mean "piggy").
Anyway, back to the trigger of this particular rant:
Hey, Price-Pfister! Your pfaucets are cheap pfieces of pfucking junk! Kiss my ass, Black and Decker! Your stuff has been just plain bad for years, now.
And let this be a warning to any other U.S. manufacturers:
If this is what I can expect from you, inferior products at inflated prices, bad service and support, and bad replacement parts you can't even bother to make yourselves, then I hope every one of you goes out of business. Will people be hurt? Probably, but they're the people who have gotten used to it - the people who have always paid for your mistakes. If you're gone, they will eventually get other jobs, because, stuff will still need doing, and there will be a place for people who can do it. There will, I hope, be no place for you, the people who run these scams we call industries in this country.
I hope you starve.
I hope your children and grandchildren starve.
I hope others learn from this and never dare to try what you have tried, to make a fortune doing as little as possible, and charging top dollar for it.
You are all reprehensible frauds, and we are better off without you and your progeny. The only thing useful you can leave behind is the memory of how business should not be done.

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